Sales Information & FAQ

Pricing on Wholesale Items
The low, wholesale price of our items allows our customers to make a nice profit upon resale. Items are typically offered at or below half the retail price. Differences in this ratio take into account the time and effort required to create some products, as well as our initial cost price in the manufacturing process. We include a suggested retail price in each product section to make it easier for retailers to gauge the potential profit margin available.

Minimum Order Amount
We do have a minimum order requirement of $100 to discourage personal shopping. However the ways you meet this total are up to you, for there is no minimum quantity on any individual item. This means that you may order many of one product, or one of many products, so long as the minimum order subtotal meets $100.

Placing Your Order
Our online shopping system utilises a safe and secure "Add to Cart" method. Simply browse the products listed in the menu to the left of the screen, decide which items you want to purchase, enter the quantity of each you would like in the box provided beneath each item, and then click "Add to Cart". Quantities may also be altered from within the cart. Please be sure that you are browsing products in the correct currency, as you cannot add items to the cart from multiple currencies. Read more about this below.

Currencies and Payment Methods: Which Options to Choose
As an Australian based company with many customers in the US and abroad, Kirstin Mills Fairy and Fantasy Art Wholesale operates in both Australian Dollars (AUD) and US Dollars (USD). Australian customers must pay in AUD (which is GST inclusive), while US and all other customers must pay in USD. To switch between currencies on this site, simply go the "Currency" option at the top of the menu to the left of each page and select USD (the default currency) for all international (Non-Australian) orders, and AUD for all Australian customers. You only need to set the currency once to affect all pages browsed afterwards.

There are several payment options available. All customers may pay by credit card (the quickest and easiest option) by selecting the PayPal/Credit Card option during checkout. You do not need to be a PayPal member to pay with credit card. Credit card payments through this site are processed with PayPal's secure system, which means that they are processed instantly, and the credit card details are never in our possession. If there is a problem with your order, or an item is out of stock, you will be informed and given options or refunded.

Direct Debit, Personal/bank cheques or money orders are accepted ONLY for Australian customers. These payments must be received and cleared before your order is shipped.

Shipping Costs and Methods
Several different shipping methods are available. Within Australia, customers may select either Standard Post (1-5 day delivery), or Express Post (next day delivery to certain zones). International customers may select either Air Mail (generally 6-10 business days from Australia), or EMS International Express Courier (2-4 days).
Shipping is calculated by weight automatically by the shopping cart. You can review shipping costs in the shopping cart before committing to ordering by adding products to your cart, selecting your shipping option and clicking the Recalculate button.
IMPORTANT- Only the Express options are traceable once they are sent. While all possible care is taken when packaging items to ensure a safe delivery to you, Kirstin Mills Fairy and Fantasy Art Wholesale cannot be held responsible for damage to or loss of goods once posted.

Taxes and Customs
All customs and taxes which may be incurred on importing goods into a country are the responsibility of the buyer. If you are concerned about taxes or customs, please check with your local authorities before ordering.

Order Filling and Lead Times
While most products from Kirstin Mills Fairy and Fantasy Art Wholesale are handmade and custom made to order, all items displayed may generally be considered "in stock". Usually, your order will be shipped within 3-5 business days of placing your order. However, larger orders, in demand items that are being restocked, and periods of high sales can cause delays in order fulfillment. If your order is going to be delayed for more than 5 days before shipping you will be notified.

Q: Can you send me any Samples?
A: We are happy to send free samples of our products for review to retail stores interested in purchasing from our wholesale range. Please contact us to request samples, with details about your business.

Q: Do you have a printed catalogue?
A: Due to the large range of designs and products, and the constant addition of new products, a printed and current catalogue is difficult to keep. However this website does contain our entire range of products for easy online ordering.

Q: I saw a product on your Retail website that isn't on the wholesale site. Will it be made available for wholesale?
A: While we try to offer as much of our range as possible at wholesale prices, some items require a lot of time with many hand made components, or have a high production cost that prohibits selling at wholesale rates. If you are particularly interested in a certain retail product not offered for sale through this wholesale site, please contact us to see what might be done.

Q: Can I sell your products online or on EBay?
A: Yes! You may sell these products on EBay and online. If you sell on EBay, please mention in your sales that it is Official Kirstin Mills Merchandise, to avoid confusion with counterfeit or copyright infringing EBay sales, which risk investigation and termination through EBay's Vero program.

Q: Can I use any of your online images or descriptions to promote my product?
A: Yes! You may use any of the product images and descriptions from this website to promote the items to sell, as long as you have placed, or are intending to place an order with us. Please right click and save the images and information to your hard drive, and then reupload them to your own server. Please do not link directly to our images, as this quickly uses up our valuable bandwidth!

Website Images Disclaimer
While throughout this website we aim to provide the most accurate representation of our product, some product designs may occasionally differ slightly from the website images.

Information about Art Prints, Packaging and Sizes
All art prints are quality archival prints that are both water and light resistant, tests showing that they will last upwards of 75 years in direct sunlight before fading. They are also printed on UV protected heavyweight semi-gloss paper, yielding fantastic colour that will last a life-time. Prints come professionally presented, packaged in a crystal clear acid free sleeve with recycled acid free cardboard backing board. This board protects the artworks and allows them to be rigid enough to stand on display. All prints come with a decorative and informative note about the artwork and the print.